Beijing, October 9, according to the China National Tourism Administration's website, the National Tourism Administration announced today the "11" national day holiday handling of complaints and recent investigation of the typical cases and uncivilized behavior and a good tourist, good guide. Among them, the Heilongjiang tourist waiting song Shun went to Viet Nam travel process, a bar fire in Da Nang, Viet Nam Dong, for violating local laws, Viet Nam police deported. Through travel record of uncivil behavior Review Committee, to include the waiting song Shun travel record of uncivil behavior.
"11" holidays, tourism authorities all over the country according to standardize market order, supply of tourism products, improve tourism service quality requirements to safeguard the order of the tourism market, improving quality of tourism services, ensuring the tourists happy, ease of consumption. Give full play to the supervisory role of the public around, 12301 national tourist service hotlines and complaint reporting platform, all sectors of the community are encouraged to provide all kinds of illegal behavior cues. Meanwhile, around by finding good tourists, good guides, tourism is promoting civilization. Elimination of personal online bad credit records
National Tourism Administration announced 2 good tourists, good guide.
Good visitor Chen Xiaoping
Shanghai visitors Chen Xiaoping in national holiday parameter mission to Tibet tourism, in Tibet linzhi encountered collapse and the accident caused road serious hold blocking, team in the some visitors mood excited, not listening to guide, and driver and local police of discourage requirements walk turned mountain, Chen Xiaoping in appeared plateau reaction physical straw of situation Xia, while assist Guide to travel agency informed situation, timely for visitors provides supplies; on the according to himself of experience and knowledge, help visitors rational analysis hiking turned mountain of pros and cons, settled has visitors of mood, Avoids adverse consequences that may occur.
Good guide Li Yang
Jiangsu guide Li Yang from the circle of friends that a Chinese tourist in Thailand Phuket wounded in urgent need of Rh negative blood, she immediately made contact with the leader of the injured tourists, purchase tickets to fly to Phuket, 450 mL of blood donation for wounded tourists, then back to Nanjing again accept the mission. Yang Li to their actual practice action "tourist-oriented, sincere service" core values of tourism industry, explained the spirit of tourism workers. Her story in the mainstream Thai media reported, was widely praised.
China National Tourism Administration announced 2 travel case uncivilized behavior.
First example: the tourists beat guides
Beijing tourists Lu Shan in the course of Group travel, had a dispute with guided Yang, Lu Shan beat tour guide, and to discourage any such bites. According to the People's Republic of China on public security administration punishments 43rd paragraph of the Act, Lu Shan detention 3rd punishments tengchong municipal Public Security Bureau. According to the National Tourism Administration concerning the tour record of uncivil behavior II of the interim measures for the administration of provisions, Nineth, travel record of uncivil behavior Review Committee, to include Lu Shan travel record of uncivil behavior, information expiration date October 9, 2016 until October 8, 2018.
Second example: visitors violation of local laws
Heilongjiang tourist waiting song Shun went to Viet Nam travel process, a bar fire in Da Nang, Viet Nam Dong, for violating local laws, Viet Nam police deported. According to the National Tourism Administration concerning the tour record of uncivil behavior II of the interim measures for the administration of provisions, Nineth, travel record of uncivil behavior Review Committee, to include the waiting song Shun travel record of uncivil behavior, information expiration date October 9, 2016 until October 8, 2019.
In addition, the "11" during the holidays, there were complaint 359. According to statistics, from October 1 to 7th, there were complaint 359. Of them, 147, travel agencies and tour guides in scenic Manager 105, online travel 20 86, tourist accommodation, travel shopping 1.
National Tourism Administration also announced the investigation of 5 typical cases.
The first case, unreasonably low price travel case
After investigation, the Sichuan China international travel service limited liability company organization of tourism activities at unreasonably low prices. According to the People's Republic of China tourism article 35th of the law, provisions of 98th, Chengdu municipal Bureau of tourism to Sichuan China international travel service limited liability company confiscated and fined 155,000 yuan administrative punishment.
The second case, unreasonably low price travel case
After investigation, the Chengdu Huanqiu international travel service Ltd-organization of tourism activities at unreasonably low prices. According to the People's Republic of China tourism article 35th of the law, provisions of 98th, Chengdu, Chengdu municipal Bureau of tourism global international travel service Ltd-illegal income shall be confiscated, and a fine of 150,000 yuan for administrative penalties.
The third case, refused to perform the contract
After investigation, the Beijing Pan American international travel service limited liability company, its delegation leader Yang Dengying in outbound travel for a group because of a dispute refuse to perform the contract. According to the People's Republic of China laws 70th and 100th of the rules, giving Beijing the Beijing Tourism Development Committee Pan American international travel service limited liability company ordered to stop for three months, the administrative punishment and a fine of 300,000 yuan; giving team leader Yang Dengying temporarily leader cards a month, administrative penalties and a fine 2000; travel agency directly responsible Liu Bao ran fine of 15,000 yuan in administrative penalties.
The fourth case, Thailand tour guide forced consumption
Thailand international group travel guide • the sand at first glance in the process of receiving Chinese tourists visiting Phuket, forcing tourists to participate in projects at their own expense. From China to Thailand tourism market after joint regulatory working group scene of tourists immediately inform Thailand tourist police, Thailand tourist police interviewed the head of the travel agency's main, and guided tours • 10th penalty of administrative detention in the sand at first glance.
The fifth case, and disturb the market order
After investigation, the Beijing Youth travel service limited organizing tourists to tourism published by the Administrative Department of the State Council of China's outbound travel destinations outside the country and region. According to the provisions of the travel agents Ordinance 51st article, Beijing tourism development of Beijing Youth travel service limited ordered corrective action from the Commission, administrative penalty and a fine of 200,000 yuan.
(Formerly titled Chinese tourists in Viet Nam set fire to Viet Nam Dong are included in the travel records of civilization)